Why Was My Credit Card Declined During Checkout?
Firstly, make sure that you have put in the correct details by checking all information carefully. Contact your bank to ensure there are no problems with the card. After this, please contact us with details of any error messages received and we will investigate further. You can do this by emailing Customer Service Team at support@htvront.com
How to Remove an Item from Your Cart
In the shopping cart page, each product has a delete button. You can delete the product you want to delete by clicking it.
How exactly is Klarna used?
Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores.
Klarna’s Pay in 3 instalments is a credit product that lets you spread the cost of your purchases over 3 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 14 days later and the final payment 28 days from your purchase date. You can see your past and future payments at any time using the Klarna app.
How do I create an account?
Click sign in to enter the login page, and then click to create an account, enter your name, account number and password, and you can successfully register an account if the prompt is successful.
I've forgotten my password, how do I login?
If you've forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.
I Can't Sign In to My Account
Easy! First, head over to our login page and key in your email.
- If you’re prompted to enter your password:
- You’re already registered and have an existing account with us
- If you’re not sure about your log in details, go ahead and try to reset your password (don’t worry, it happens)
- If you’re prompted to create a new account:
- The email you have entered is not registered for an account with us
- If you think you already have an existing account, try typing in that email
- OR Sign up and create a new account with us to enjoy your insider benefits!
If you’re still unable to access your account, feel free to contact us support@htvront.com
Is my information securing after using this site?
Absolutely!!! Our Secure Software (SSL)is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
What are your hours and which time zone do you apply?
We are open Monday through Friday from 8:30am until 5:00pm. Saturday from 8:30am until 1:00pm. We are closed on Sundays.We apply to GMT+8 time zone
What payment methods do you accept?
We accept PayPal, VISA, MasterCard, JCB.
How do I place an order?
Via our website is the best way. You may also contact and have us help you to place an order for you. If you want to order our products in large quantities or cannot place an order, you can contact our online customer service or contact us by email: support@htvront.com
Should I sign up for a account?
Yes, we recommend you to sign up for a account. Not only can you quickly view your order and shipping information, but also be able to become our member for free, earn points to redeem coupons and free products!
How do I subscribe to the htvront newsletter?
You can subscribe by entering your email address at the bottom of our website.
Not Receiving Emails from HTVRONT, what should i do?
Please make sure your email is subscribed to us, please check your inbox and spam carefully (some emails may be treated as spam)
How HTVRONT Coupons Work
Copy your discount code and enter it on the checkout page to use
What are the rules for using gift cards?
①The gift card needs to be used up within the specified time.
②Gift cards can be used in combination with other discount codes
What are HTVRONT Membership Tiers?
Our membership has 3 tiers:
The #Bronze Tier: ($1-$499 USD spent & Place 0-7orders)
When you create an account through our website, you’ll automatically be enrolled in the #Bronze membership tier and Insider Email List!
The #Silver Tier: ($500-$999 USD spent & Place 8-14 orders & Complete 1 Referral)
If you spend between $500-$999 & Place 8-14 orders & Complete 1 Referral, you’ll be enrolled in the #Silver membership tier! In addition to earning points, you’ll also gain early access to sales and products!
The #Gold Tier: ($1000+ USD spent & Place 15+ orders & Complete 3 Referral)
If you spend $1000+ USD & Place 15+ orders & Complete 3 Referral (amazing!), you’ll be enrolled in the #Gold membership tier! In addition to earning points, you'll gain early access to sales and products and you'll enjoy exclusive fast shipping and delivery channels!
How to use the redeemed member discount code？
After you select the product, enter your redeemed discount code on the checkout page, please make sure that the discount code you entered is correct and meets the conditions of use.
How to check the member discount code that has been redeemed？
You can see the redeem history button on the member page of the website, and after clicking it, you can see all the discount codes you have redeemed.
How to redeem my membership points？
You can redeem membership points for certain products and discounts on future orders! Offers include:
Redeeming Discounts:
500 points = $5.00 USD off
1000 points = $10.00 USD off
2000 points = $20.00 USD off
3000 points = $30.00 USD off
Redeeming products:
Pick any product you like in the free product area, click the "Redeem" button, and the free product will be automatically added to your shopping cart. (Please make sure you have enough points to redeem)
How to get membership points？
You can earn points by purchasing our products and completing tasks in the membership page.
Why is my discount code invalid? what should I do?
When you are prompted by the system that the discount code is invalid, please make sure that the following information is correct:
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Have you entered the correct discount code? Please make sure that every letter of the discount code you entered is correct.
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Whether the product or amount in your shopping cart meets the requirements of the discount code.
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If the above information is correct, please try to refresh your shopping cart or our website page, and then enter the discount code and try to check out again.
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When you have tried everything and you are still prompted that the discount code is invalid, please contact us immediately, if we do not reply within a short time, please complete the checkout and leave a note when you place the order, our staff will check it The amount that should be discounted will be refunded to you.
Do you have any active discount codes?
Yes. Whenever we have a sale, we send out an email to everyone who left e-mail with us, so be sure to leave your e-mail at the bottom of our site if you have not already done so to receive notifications about our sales.
What is your refund policy?
You can check our refund policy here https://www.htvront.com/pages/return-refund
If I have a problem with a product I bought from Amazon, can I come to you for a solution?
We are the same brand, but we belong to different sales platforms. You should contact Amazon customer service, they will provide you with specific solutions.
DEMA：aly@htvrontvinyl.com
Ront US：after-service@htvrontvinyl.com
HTVRONT store：customer_service@htvrontvinyl.com
Is there an online customer service? Can you reply to messages 24 hours a day?
We have chatra online chat. We will reply you at 6pm-3am(CST time).
How many contact methods do you have?
1. chatra online chat
2. email: support@htvront.com
What if I want to return part of my order or my entire order?
Hello , we do not recommend you to return, because you have to bear the freight yourself, which is not cost-effective for you. For this cost you can buy more other vinyls.
If you meet problems with your order, you can contact our customer service. And you can check our refund policy here:
Why should I pay shipping fee when my order was over $39?
1. your order amount should over 39 after using discount.
2. Free Shipping for order over $39 is in US only. If you shipping address is other country, please check our shipping policy here. https://www.htvront.com/pages/shipping-policy
What if the code is invalid?
You should Click Redeem My Points and copy & paste your code at checkout.
If the code is invalid, please try to refresh your shopping cart or our website page, then enter the code and try to check out again.
If the discount code is still invalid, please contact us.
where can I find the code I have redeemed?
You can find your code at membership page-rewards history.
What do I do if my order is lost?
If your order is lost, please contact our customer service.
What do I do if my order is late?
If your order delayed over 5 days,we will give you delay compensation. You can check our refund policy here https://www.htvront.com/pages/return-refund
What if some or all of the items I ordered are damaged?
Please send us the pictures of the label on the package and the item's problem. We will reissue the products for you or give you a partial refund.
What if I received the wrong products or my order is missing items?
Please send us the pictures of the label on the package and all the products you have received. We will reissue the products to you.
How will you refund me ?
The money will be refunded back to the original payment channel.
Can I cancel the order once the order has been shipped?
The order can not be canceled if it has been shipped.
Can I change the shipping address on my order once it has been placed?
The address can not be changed once the order was shipped. You can try to concact the post office.
Tracking Your Shipment
you can track your order on this site: https://www.dhl.com/us-en/home.html
When can I expect delivery of my order?
Our delivery usually takes 3-10 days. We will ship the package to you as soon as possible.
When will I receive my package after I place an order？
It could be 3-10 days.
How long does it take to ship after placing an order?
We will ship your order within 24 hours.
What is transfer tape, and do I need it?
Transfer tape greatly aids the process of moving vinyl from its backing to the desired location.Heat transfer vinyl has a clear carrier sheet attached to the vinyl used.Once the vinyl is cut the excess vinyl is removed (weeded) and the project should be left on the backing.Then apply transfer tape to the project so that the vinyl will stick to the transfer tape when the backing is removed.The tape (and vinyl) are then applied to the desired location.Using the application tool, the vinyl should be rubbed with enough pressure to adhere it to the application surface and remove any air bubbles. Then slowly remove the transfer tape by pulling down one corner at an angle, slowly watching for any lift in the vinyl. So do you need transfer tape? In short, probably. You can move the vinyl from its backing to another location without transfer tape, but it will be very difficult if there are any spaces or intricate details.
What are your prices?
We offer a wide variety of different products. We sell heat transfer vinyl and glitter vinyl in sizes from single 12"x12" sheets all the way up to rolls. All prices will vary based on product type and size. We also offer bulk discount pricing for larger quantities. All pricing information, including bulk discount information, will be found on the individual product pages once you have selected a size and color.
Can I change my shipping after ordering?
No. Once an order has been placed we are unable to make any changes to the order or the shipping address.
What are your shipping rates and what are my shipping options?
We offer US local delivery. Please see our Shipping Policy for the complete list of available options.
What is the shipping time ?
The time frame for order delivery is divided into two parts:
Processing time:
Order verification, quality check and packaging. All orders are sent to the manufacturers for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which takes an additional 2- 4 days.
Shipping time:
This refers to the time it takes to ship an item from our warehouse to its destination.US warehouse orders are shipped by USPS and usually take 3 to 7 business days, Other warehouse orders usually take around 15 days to reach their destination, but may sometimes take longer. orders usually take between about 15 days to arrive at their destination， but may sometimes take longer. Please see our Shipping Policy for the complete list of available options.
How do I know what shipping methods are available to me and what they will cost?
To view the shipping cost for a particular order, simply log into your account, add the items you wish to purchase to your cart and then click the "Checkout" button. The checkout screen will show all the available shipping options along with their costs on the left-hand side of the screen.
Can your vinyI be used in my Cricut?
Yes, absolutely. The vinyl we sell can be used in all vinyl cutting machines.
What sizes do you offer?
We offer multiple different width and length options, depending on the product and color. Please locate the product and color you are looking for to determine what lengths are available. If you are still having trouble, please feel free to email us at: support@htvront.com
What is the difference between adhesive vinyl and heat transfer vinyl (HTV)?
Adhesive vinyl, sometimes called pressure sensitive vinyl (PSV) or just vinyl has a paper backing that exposes the adhesive (glue) once removed (like a sticker) and is meant to be directly adhered to a surface like a cup, window, car, etc. HTV, sometimes called iron-on, does not have a paper backing and instead has an exposed adhesive that is activated by heat. HTV is typically applied to fabrics such as t-shirts.
